Refund policy

Standard Products, Including Sale-Priced Products

Request a return within 14 days of receiving your order. The product must be unused and in its original packaging. Sale-priced standard products are eligible under the same conditions. Used products are not eligible for return.

Contact sky@valarflowers.com before returning an item. Once your return is approved, ship it back within 7 days of approval, following our team's instructions. For an approved customer-initiated return, the buyer pays only the return shipping cost, not the original outbound shipping cost.

Custom Products

Custom products are not eligible for ordinary returns or exchanges. Contact us about any arrival damage, incorrect item, or missing item as described below.

Arrival Damage, Incorrect Items, or Missing Items

Inspect your order on arrival and report shipping damage, an incorrect item, or missing items within 24 hours of receiving it. Email sky@valarflowers.com with your order number and details; photos of the product and packaging help our team assess the issue. Keep the product and packaging during the review.

ValarFlowers covers the costs of resolving shipping damage or an incorrect or incomplete shipment caused by us. Our team will confirm the appropriate resolution. Refunds are considered in special circumstances, not offered automatically for every arrival issue.

Starting a Return

Wait for return approval and follow the address and shipping instructions supplied by our team. Our current return address is C/O 2221 Remington Ave, Ontario, California, 91762, United States.

Order Cancellation

Cancellation requests and any cancellation refund are reviewed individually based on the customer's circumstances and the order's actual production progress. Contact sky@valarflowers.com with your order number as soon as possible. Approval and any refund amount must be confirmed by our team; a fixed refund percentage is not guaranteed. Once an order has been dispatched, it usually cannot be cancelled. These cancellation terms are separate from the unused-product return policy after receipt.

Change of Shipping Address

Requests to change the shipping address can be made within 30 days of placing the order. Contact sky@valarflowers.com as soon as possible. After dispatch, an address change depends on the carrier and shipment status and cannot be guaranteed. The customer is responsible for any additional charges caused by an address change after dispatch. After 30 days from the order date, shipping addresses cannot be modified.

Product Changes Before Dispatch

The following terms apply only to requests to change the ordered product before dispatch, not to exchanges after receipt. Requests made within 3 days of placing the order have no change fee; the customer must pay any additional product price difference. Requests made more than 3 days after placing the order incur a 20% fee of the order total, plus any additional product price difference. Contact our team to confirm the requested change before dispatch. Custom products are not eligible for ordinary returns or exchanges.

Gift Cards

Gift cards are not eligible for return.

This policy does not limit mandatory consumer rights under applicable law.